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Fast, reliable and worthy
Job completed quickly and properly
Good experience easy doing business with the sales team
Good feedback, always kept me informed and staff dealt with all the problems and were very flexible
All went well. Issue with updating iDrive (due to BMW software issue) was handled well.
I find the after sales poor as i recieved a call to say my car was due a service which couldn't be booked in for quite a while and not only that theycouldn't provide me with a courtesy car to get back into work as one wasnt spare. I had to walk back
The staff were courteous and helpful. Unfortunately the 'noise' didn't appear when on the test drive with the technician but of course, reappeared on my way home.
The price given when booking on the phone was £180 cheaper than when I delivered the car, the courtesy car was too small even after requesting a large car, try getting all the gear from an x3 into a 1 series! Which was also not clean.
Listened to the problem we were having, and arranged for warranty replacement
Completed efficiently on time and the car was cleaned and valeted
Disappointed that the car was not cleaned after being with you for 2 days for a oil leak and service
They have not acted on my information for many years that this email is not Mrs collyer
8 days to fix an alloy is excessive!
All items attended to satisfactorily and car washed
Just good service especially fromMatthew
You dealt with the problem straight away and whilst having the car took me to my appointment
Service completed while we waited and car cleaned.
FRom reception to Sales staff were polite and professional regarding our requirements.
The service advisor was very polite and helpful, as was the service manager as usual. Also the service was quicker than I was told which was a bonus.
Good feedback after service
Service carried out as arranged
First class sevice
The Service itself was good, a;though let down by the struggle to get an appointment.
Perfect. Good communication.
The experience was good but expensive
service is expensive. they had the car all day yet didn't manage to wash it. I could have waited while they did, but I would have been hanging about for who knows how long (it wouldn't have been quick, nothing is ever quick in a BMW dealership)
All done well and helpful in arranging collection and return of vehicle
Service was OK but had someone else's paperwork when I checked on return to home.
Please see above. I felt there was a reluctance to accept that I had a Pre-paid service plan, their argument being that they couldn't find it on their computer. it was a shame they could not take the customer's word!
The score is low due to the disappointment mentioned above. If this survey does not resolve the issues I will be writing to Graeme Grieve. The admistration side at westerly is fine. That would score higher.
Very efficient overall.
The standard was below par and below what I've grown used to.
Drove 80 miles for 2nd rate service
Initially very frustrating and complaint was not resolved on the day of visit.
very straightforward MOT
Perhaps lacking in a bit of the "can-do" attitude that used to be there in the service department. Car wash/clean seemed perfunctory at best - below previous standard in my experience (as a repeat customer at Westerley Bridgwater).
No complaints at all!
Very helpful staff. Unfortunately it took much longer than planned due to a software update which hadn't been mentioned before booking for a sit & wait service
Two of the tyres on my car are worn out on the outer edge, It passed an MOT but will wear out in a couple of thousand miles. The rest of the tyre has lots of tread.
Responsive and friendly service from staff who know their business
Friendly staff always helpful.
Good and timely but can be hard to reach the tram by phone st busy times
Service was carried out expeditiously and efficiently. Informed courteously when it was ready to be collected
Once information had been obtained the service was second to none.
The service was quick and the video recording very helpful
Warranty issue carried out with no quibbles. Video of inspection sent to me via text, much appreciated.
Quality care and my car very well valeted ,like that aspect
Sorted out my car in good time
To continue, we own 2 BMWs and exclusively use the Bridgwater branch, we are also considering an upgrade to an x3. Your response will determine if that actually continues.
Efficient & courteous staff; good coffee machine!
The customer care agent was very polite, reassuring and friendly. He was willing to talk about the problem and explain the reasons that caused the problem. It was very reassuring to have former knowledgable vehicle technician advising me.
Service reception was not as engaged, interested or friendly as it has been in the past. It was efficient but impersonal and a little offhand.
The service is what it is. Oil, filter and brake fluid change no more than any other garage will do at a lot lower cost.
Second visit resolved problems, better if it had involved one visit!
Vehicle ready on time and cleaned
Done what was requested and provided a courtesy car. Car returned clean inside and out. Very pleased.
Just another punter!
saturday seem to be a problem for service bookings and waiting while a small problem is solved all so is a problem
There was a mix up somehow with the place of service! I arranged my windscreen to be replaced and a wing mirror.due to the town mix up things did not work out so only had a service. I did not get a tyres report and my Add Blue ran out this week!!
Quick and efficient. They did the service in the time specified.
Although I remain satisfied with the staff at Westerly Bridgwater, the outcome remains very unsatisfied. Issue's now relate to the service cost of my BMW 535 GT Reg WD14 ZFL I am being told that the service pack as expired. but told no cost o colecti
Only reservation was I found out that the car was part of a recall because of a fault with the exhaust management system through my local garage not from Westerleys direct. Westerleys did not have a record that I had bought my car from them
There is not enough space in this box to detail the fiasco of my recent experience!
The vehicle health check measured tyre depth on the new tyres but failed to recognise the make/type correctly.
Fast and accurate service exactly what I needed
All my car required was an oil service and microfilter plus an air con service. I was told it would take an hour and a half so said I would wait. It took very nearly three hours. Two other complaints but no room here to give details.
Very expensive 270 pounds for 1.5 hours of work.
Everything has been put right by your service department from the original manufacture of my car and I am now completely satisfied with all the work carried out.
Friendly welcoming approach from all staff and products beautifully displayed
Sales team were attentive and happy to advise
Very good customer service
The sales person I dealt with was really helpful, new their facts about each vehicle and had a nice manner.
The Salesman, Scott Laing, was very helpful and very good at keeping me informed.
well looked after and kept up to date with the progress of my purchase
I was happy with the overall feel of the garage and the way that everything was handled. Especially the handover with Matt because it was done In a profession all way.
Lee Smyth was extremely helpful and kept in contact throughout the whole process. He made the experience very easy and pleasurable
As stated in answer 1.
See above.I was going to leave this but your survey won't allow it
Purchase the car at Westerly Bridgwater. Very painless from start to finish, Craig Telega kept me very informed all the way too delivery and handover. 10/10
I was kept in touch throughout about delivery of new car