Loading...

ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Steve Partridge

Head of Business

Ben Cook

Service Manager

Darren Jones

Retail Manager

Craig Telega

Sales Executive and Motability Specialist

Alfie David-Morris

Sales Executive and Motability Specialist

George Lippe

Sales Executive and Motability Specialist

Matt Mcleod

Sales Executive

Scott Laing

BMW Product Genius

Abbie Shirley

Service Advisor

Becky Marks

Service Advisor

Dan Horton

Parts Advisor

Luke Polybank

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Members of the service team are most helpful and I enjoy the showroom, the new cars, the coffee and the magazines.

Service

Highly pleasurable experience always at Westerly ,excellent showroom and very helpful and patient staff.

Service

Good job

Service

Everything done on time.

Service

My only slight issue was the standard of the cleaning of my car after it's service. The outside was ok, but the interior was only half attempted

Service

Fine

Service

All staff from store men to salesman and clerical staff are very knowledgeable and enthusiastic about BMW and it shows.

Service

M.O.T and Service carried out. Staff very helpful and answered all my queries in a satisfactory The car was ready at the time promised.

Service

Overall happy with the vehicle service itself. But very unhappy with how long it took to get booked in. We tried on 6 separate occasions over the course of approx 3 weeks to get through (via phone) in order to book car in for its first 18k service.

Service

The service was done quickly and well, while I waited.

Service

Usual high standard of service.

Service

Small job required this time but quickly and cheaply carried out.

Service

Helpful staff, serviced on time and also collected and returned vehicle

Service

Excellent customer service, email information and video very helpful

Service

No reason for complaint

Service

Couldn't fault it. Only way it would be better is if there was a bmw garage in Weston

Service

The service engineer was excellent. He kept me informed and took up the issue of the problem with my car with BMW and it was repaired gratis.

Service

The expected waiting time was not exceeded and the refreshments were plentiful.

Service

Very quick and offishant

Service

They did the job as planned, no problem, all good. They kept the car overnight saying that they wanted to do that so that they could wash and valet it. I said ok and collected the car the next morning. It had not been washed or valeted.

Service

Excellent service from staff.

Service

Best service ever from a garage. Not necessarily cheap; parts are expensive. But that is made up by the quality of the work and service

Service

Really quick and kept me informed

Service

Everyone I dealt with were helpful and friendly

Service

Fast, reliable and worthy

Service

Good feedback, always kept me informed and staff dealt with all the problems and were very flexible

Service

Job completed quickly and properly

Service

Good experience easy doing business with the sales team

Service

All went well. Issue with updating iDrive (due to BMW software issue) was handled well.

Service

I find the after sales poor as i recieved a call to say my car was due a service which couldn't be booked in for quite a while and not only that theycouldn't provide me with a courtesy car to get back into work as one wasnt spare. I had to walk back

Service

The price given when booking on the phone was £180 cheaper than when I delivered the car, the courtesy car was too small even after requesting a large car, try getting all the gear from an x3 into a 1 series! Which was also not clean.

Service

The staff were courteous and helpful. Unfortunately the 'noise' didn't appear when on the test drive with the technician but of course, reappeared on my way home.

Service

as above

Service

Listened to the problem we were having, and arranged for warranty replacement

Service

Completed efficiently on time and the car was cleaned and valeted

Service

Disappointed that the car was not cleaned after being with you for 2 days for a oil leak and service

Service

They have not acted on my information for many years that this email is not Mrs collyer

Service

All items attended to satisfactorily and car washed

Service

8 days to fix an alloy is excessive!

Service

Just good service especially fromMatthew

Service

You dealt with the problem straight away and whilst having the car took me to my appointment

Service

Service completed while we waited and car cleaned.

Service

FRom reception to Sales staff were polite and professional regarding our requirements.

Service

The service advisor was very polite and helpful, as was the service manager as usual. Also the service was quicker than I was told which was a bonus.

Service

Good feedback after service

Service

First class sevice

Service

Service carried out as arranged

Service

The Service itself was good, a;though let down by the struggle to get an appointment.

Service

The experience was good but expensive

Service

Perfect. Good communication.

Service

service is expensive. they had the car all day yet didn't manage to wash it. I could have waited while they did, but I would have been hanging about for who knows how long (it wouldn't have been quick, nothing is ever quick in a BMW dealership)

Service

All done well and helpful in arranging collection and return of vehicle

Service

Service was OK but had someone else's paperwork when I checked on return to home.

Service

Please see above. I felt there was a reluctance to accept that I had a Pre-paid service plan, their argument being that they couldn't find it on their computer. it was a shame they could not take the customer's word!

Service

Very efficient overall.

Service

The score is low due to the disappointment mentioned above. If this survey does not resolve the issues I will be writing to Graeme Grieve. The admistration side at westerly is fine. That would score higher.

Service

The standard was below par and below what I've grown used to.

Service

Drove 80 miles for 2nd rate service

Service

Initially very frustrating and complaint was not resolved on the day of visit.

Service

Satisfactory

Service

very straightforward MOT

Service

Perhaps lacking in a bit of the "can-do" attitude that used to be there in the service department. Car wash/clean seemed perfunctory at best - below previous standard in my experience (as a repeat customer at Westerley Bridgwater).

Service

Very helpful staff. Unfortunately it took much longer than planned due to a software update which hadn't been mentioned before booking for a sit & wait service

Service

No complaints at all!

Service

Two of the tyres on my car are worn out on the outer edge, It passed an MOT but will wear out in a couple of thousand miles. The rest of the tyre has lots of tread.

Service

Responsive and friendly service from staff who know their business

Service

Friendly staff always helpful.

Service

Craig Telega is a superb sales person and a credit to your sales team

Sales

It was a very stress free experience and would highly recommend it

Sales

Everyone was excellent and the salesman was also very knowledgeable

Sales

Friendly welcoming approach from all staff and products beautifully displayed

Sales

Sales team were attentive and happy to advise

Sales

George Lippe gave us a great customer experience. Nothing was too much trouble.

Sales

Very good customer service

Sales

The sales person I dealt with was really helpful, new their facts about each vehicle and had a nice manner.

Sales

The Salesman, Scott Laing, was very helpful and very good at keeping me informed.

Sales

well looked after and kept up to date with the progress of my purchase

Sales

I was happy with the overall feel of the garage and the way that everything was handled. Especially the handover with Matt because it was done In a profession all way.

Sales

Lee Smyth was extremely helpful and kept in contact throughout the whole process. He made the experience very easy and pleasurable