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All done well and helpful in arranging collection and return of vehicle
Service was OK but had someone else's paperwork when I checked on return to home.
Please see above. I felt there was a reluctance to accept that I had a Pre-paid service plan, their argument being that they couldn't find it on their computer. it was a shame they could not take the customer's word!
The score is low due to the disappointment mentioned above. If this survey does not resolve the issues I will be writing to Graeme Grieve. The admistration side at westerly is fine. That would score higher.
Very efficient overall.
Drove 80 miles for 2nd rate service
The standard was below par and below what I've grown used to.
Initially very frustrating and complaint was not resolved on the day of visit.
very straightforward MOT
Perhaps lacking in a bit of the "can-do" attitude that used to be there in the service department. Car wash/clean seemed perfunctory at best - below previous standard in my experience (as a repeat customer at Westerley Bridgwater).
Very helpful staff. Unfortunately it took much longer than planned due to a software update which hadn't been mentioned before booking for a sit & wait service
No complaints at all!
Two of the tyres on my car are worn out on the outer edge, It passed an MOT but will wear out in a couple of thousand miles. The rest of the tyre has lots of tread.
Friendly staff always helpful.
Responsive and friendly service from staff who know their business
Good and timely but can be hard to reach the tram by phone st busy times
Service was carried out expeditiously and efficiently. Informed courteously when it was ready to be collected
Once information had been obtained the service was second to none.
The service was quick and the video recording very helpful
Warranty issue carried out with no quibbles. Video of inspection sent to me via text, much appreciated.
Quality care and my car very well valeted ,like that aspect
Sorted out my car in good time
To continue, we own 2 BMWs and exclusively use the Bridgwater branch, we are also considering an upgrade to an x3. Your response will determine if that actually continues.
Efficient & courteous staff; good coffee machine!
The customer care agent was very polite, reassuring and friendly. He was willing to talk about the problem and explain the reasons that caused the problem. It was very reassuring to have former knowledgable vehicle technician advising me.
Service reception was not as engaged, interested or friendly as it has been in the past. It was efficient but impersonal and a little offhand.
The service is what it is. Oil, filter and brake fluid change no more than any other garage will do at a lot lower cost.
Second visit resolved problems, better if it had involved one visit!
Vehicle ready on time and cleaned
Done what was requested and provided a courtesy car. Car returned clean inside and out. Very pleased.
Just another punter!
saturday seem to be a problem for service bookings and waiting while a small problem is solved all so is a problem
There was a mix up somehow with the place of service! I arranged my windscreen to be replaced and a wing mirror.due to the town mix up things did not work out so only had a service. I did not get a tyres report and my Add Blue ran out this week!!
Quick and efficient. They did the service in the time specified.
Although I remain satisfied with the staff at Westerly Bridgwater, the outcome remains very unsatisfied. Issue's now relate to the service cost of my BMW 535 GT Reg WD14 ZFL I am being told that the service pack as expired. but told no cost o colecti
Only reservation was I found out that the car was part of a recall because of a fault with the exhaust management system through my local garage not from Westerleys direct. Westerleys did not have a record that I had bought my car from them
There is not enough space in this box to detail the fiasco of my recent experience!
Fast and accurate service exactly what I needed
The vehicle health check measured tyre depth on the new tyres but failed to recognise the make/type correctly.
All my car required was an oil service and microfilter plus an air con service. I was told it would take an hour and a half so said I would wait. It took very nearly three hours. Two other complaints but no room here to give details.
Very expensive 270 pounds for 1.5 hours of work.
Everything has been put right by your service department from the original manufacture of my car and I am now completely satisfied with all the work carried out.
My problem has not been resolved
The car was serviced and ready for me in the time which we had agreed, but I had to come back because they forgot to input the service history into the I drive !
The manager did contact me about the situation and offered a free MOT but as the car has a service package on it it's included in price he did offer a spare part that had been requested which was very kind but do think they should know about run flat
On time and on budget
Did everything they said they would do and on time, even to cleaning the car a second time because of bird droppings after the first clean.
Improved but still disappointed needed a service immediately after service plan expired. Likely cost BMW my new car next year as I will take this into account.
Waiting for a long time and no offer of getting my laptop to me
They're one of the good ones!
Staff are lovely and they are always a pleasure to speak to.
Brilliant service; was treated well.
Everything done as requested and on time.
no reasons for not feeling satisfied with the service provided
Lee Smyth was extremely helpful and kept in contact throughout the whole process. He made the experience very easy and pleasurable
As stated in answer 1.
See above.I was going to leave this but your survey won't allow it
Purchase the car at Westerly Bridgwater. Very painless from start to finish, Craig Telega kept me very informed all the way too delivery and handover. 10/10
I was kept in touch throughout about delivery of new car
See above - brilliant service from George.
Very happy with BMW experience from start to finish.
Alive David- Morris has been outstandingly helpful